FTK Central Collections : Support Portal

FTK Central Collections

Collection fails after reporting hits, and the Work Manager reports "Error in: CreateCollectionResultXMLFile"

Problem Collections report Hits but Fail. The Collection Work Manager log reports the following: ERROR Infrastructure.Components.SiteServer.Wrapper.Sit...

Wed, May 31, 2023 at 5:50 PM

Exchange collection job returns to 0 Hits and fails to process

Problem While collecting from Exchange, FTK Central shows Hits being collected. However, when the collection completes the Hit count returns to 0 and atte...

Wed, May 31, 2023 at 5:49 PM