Support Portal

A pre-requisite while installing and operating FTK Central is to ensure that network connectivity is sufficiently established and firewalls allow traffic to...

Containerizing .dat files for efficient disk management When processing .UFDR files and running System Summary, FTK stores some non-containerized data whic...

Fixing unreadable fonts and icons when using Windows with high resolution monitors   Right click the Windows desktop. Select Scale and Layout. Change t...

Please note, the directories may differ depending on the chosen installation path. The current list contains what can be installed with the latest distr...

Problem CodeMeter can't mount physical dongles on a Hyper-V virtual machine.   Resolution NOTE: These instructions assume that you already have Code...

Question How can I test communication over a given port?   Process Confirm something is listening on the desired port Confirm that the target machine i...

Vulnerability Background FTK Central supports TLS protocols older than TLS 1.2 which are no longer considered cryptographically secure. Due to the possibil...

TABLE OF CONTENTS Job Management within a distributed environment Example Environment Setting up the Exterro Service Master/Slaves How to install the E...

Introduction: The .NET Framework is a necessary prerequisite for many AccessData products.  The following steps will ensure the required .NET Framework vers...

This article only applies to the 64-bit versions of Windows 7 and Windows 2008 R2.  Microsoft has removed the ability to exclude ephemeral ports in Windows ...