Support Portal

Question How do I process and expand Cellebrite (UFDR) images in FTK?   Answer When adding a Cellebrite image (UFDR) to your case, follow the step...

Add / Remove Evidence is Greyed Out If you are unable to add or remove evidence from within your case because the option is grayed out, you should check th...

Symptom: When trying to add evidence or start additional analysis processing does not get past preprocessing or queued. Resolution: Cancel any current j...

Problem How do I completely kill a job in FTK?   Resolution Click "Cancel" in the Progress Window to end the job If the job does not cancel ...

Problem When running any EP job (processing, additional analysis, production, export, etc.) in a distributed processing environment, you receive the err...

FTK now supports OS X System Information parsing and creates the following categories within the System Information tab when the processing option "Gen...

TABLE OF CONTENTS Additional Multimedia Carvers Which Multimedia Carvers are included? How to add Custom Carvers in FTK? From the Case-List From withi...

Problem During evidence ingestion or "Add Evidence", processing of a certain PST or NSF file consistently fails while other evidence processes wi...

With the release of FTK/FTKC 7.5.2 (March 2022), changes have been made to increase indexing performance. With these changes, a number of file categories ha...

Question Do we support 4K and 8K sector sizes?   Answer Yes.  Sector size should be automatically detected for most image formats, as it would be ...