FTK, LAB, Enterprise Error Troubleshooting

FTK 7.6: Tar File Caching - Mobile Images causing UI lockup
With the release of FTK 7.6, Mobile images can be processed. However, tar-based images can cause the UI to lockup during review. The following steps will al...
Wed, May 24, 2023 at 1:27 PM
You must turn on indexing when trying to export
Problem When exporting out a word list you get an error. (see pic below) Resolution You will just have to run additional analysis and select DTsear...
Wed, May 31, 2023 at 12:04 PM
"An Error Occurred While Adding Evidence"
May also see "An unspecified error occurred adding evidence" Cause: This means that either the "Accessdata Evidence Processing Engine" (...
Wed, May 24, 2023 at 1:33 PM
Invalid username/password 0
Problem When attempting to process or export evidence, you receive the error messages “Failed to initialize progress tracking”, “Unable to connect to th...
Wed, May 24, 2023 at 10:15 AM
No processing engines available
Problem You receive the message "No processing engines available to processing job" when trying to process.   Resolution Open the Distribu...
Thu, May 25, 2023 at 3:08 PM
Adding Evidence to an existing case eventually causes the system to run out of memory
Problem When performing an add evidence job, the work manager runs out of memory. When looking in the Data Volume Report, it's full of KFF errors fo...
Wed, May 24, 2023 at 9:47 AM
FTK: Export error "object xxxxx happens to be a zero length file"
Problem While exporting files I get errors about zero length files. What do they mean and how can I export them?   Resolution A file of zero length ...
Wed, May 31, 2023 at 11:56 AM
"Could not encrypt the private key" in Enterprise
Problem Upon clicking "OK" in Enterprise Examiner Configuration, or in "Configure Agent Push" in AD Lab, you receive the following e...
Wed, May 24, 2023 at 2:38 PM
Evidence not found after moving evidence, or case folder, with expanded VSCs
Problem After moving the evidence or case folder for a case with expanded Volume Shadow Copies (Restore Points), and then trying to correct the Evidence...
Wed, May 24, 2023 at 9:29 AM
Why did FTK Generate an "Overflow.1" Folder During Export?
Question Why did FTK generate an "Overflow.1" folder during file export?   What is the significance of the "Overflow.1" folder in an ...
Wed, May 31, 2023 at 11:52 AM