Support Portal

Problem When you press the Save and Next button, you get 'an error has occurred' in red across the top of FTK Central.   Here is the error in the ...

Problem In FTK Central, when you click on Case list, the list does not populate.  When creating a new case, the case creation does not complete.     Caus...

Problem When trying to perform some task, it fails and you see something like "permission denied in database 'master'. " in the error ...

Problem Custom Case Properties created in eDiscovery 7.1 or earlier do not show up in the Case Creation screen after upgrading the FTK Central 7.6. If any ...

Problem AD integration is not working and you are effectively "locked out" of FTK Central.   Resolution Option 1: Use the FTK Central ...

Symptoms When I try to create a case in FTK Central, it doesn't get past the first page and adgselfhost.txt contains one or both of the following erro...

Problem AD eDiscovery or FTK Central email collection shows a hit count, but then later goes to "Failed" status. System Log shows the following ...

Problem After indexing, or reindexing, searching does not yield results I know are there, or searching will seem to work for a time after reindexing and th...

Problem When I create a new project it is not displayed in the project list. The System Log may have one or both of the following errors:  "Error cre...

Problem When adding evidence, you receive an error like "Add Evidence FAILED:..Unable to access  Will attempt to rollback".   Resolution ...