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Question What are virtual fields?  Answer  "Virtual" fields/columns are system fields, included in the database, that do not have a physical co...

Problem In FTK Central, the Native view does not show all pages of a document.    Resolution On the Application Server, navigate to the install fold...

Problem When performing a search you receive the following error in the "System Log": Query Parser Error:[Argument_AddingDuplicate] A Search err...

Question: Why don't my search reports include my exact search phrases?   Answer: When the search report is generated in FTK Central, where complex p...

Optical Character Recognition (OCR) processing can be very time-consuming if the settings are not properly configured. The first recommendation would be to...

The following information defines the file size boundaries that exist for files that are "Tiny", "Small", "Medium", "Larg...

Question Is there a way to perform a secondary sort of records in FTK Central?   Answer Yes. This can be done in the "Files" grid. 1) Open th...

Question How do I view iWorks files in FTK Core/Central/Plus?   Prerequisites OSX Machine Administrator account credentials for the OSX system Access...

Problem All subfolders under the General >> Evidence Explorer tab show "1" for every subfolder regardless of the number of objects that ...

With the release of FTK 7.5.2, additional email column sets have been created and existing sets have been fixed to address empty metadata fields. The attach...