Legal Hold
Issue: On the manage employees page, it shows that the employee record is associated with 0 Active & Released legal holds whereas in the Legal Hold ...
Mon, Jun 6, 2022 at 4:59 AM
Unable to issue a legal hold that is in pending approval status When a hold is in Pending Approval status, the option to issue the hold will not be avai...
Wed, Jun 8, 2022 at 7:49 AM
Scenario 1: The below warning message is displayed when clicking on Icon Paste, Paste as plain text, Paste from word in the legal hold Notice or Email mes...
Mon, Jun 20, 2022 at 6:00 AM
The legal hold reissue reminders will be sent out to the custodians as per the reissue reminder interval configured in the legal hold. As shown in the ...
Thu, Jun 23, 2022 at 3:21 AM
Are you seeing the NCDS status as Issued and on the reissue, the emails are not being sent out to NCDS contacts? Scenario 1: If the below re...
Thu, Jun 23, 2022 at 7:14 AM
If you wish to update/remove the signature from the email notifications that are sent from Exterro, please follow the below steps: Step 1: Go to Setting...
Tue, Jun 28, 2022 at 6:06 AM
Scenario 1: Email Links not working in the sample notice. The email link in the sample emails will not work since the sample email is just to view the f...
Wed, Jul 27, 2022 at 4:24 AM
They are a few scenarios where the email notice will not work as expected.Here are those scenarios Scenario 1: Email link is not working for a few use...
Wed, Jul 27, 2022 at 6:22 AM
Below are the steps to enable the Consolidated Notification (CNF) reminders. Step 1: Go to the Settings > Legal Hold> Consolidated Notifications &...
Thu, Jul 28, 2022 at 6:48 AM
Scenario 1: The reminders are not sent to the custodians in the legal hold. Need to check whether the remainder is enabled for the reported legal hold....
Tue, Aug 2, 2022 at 4:06 AM