Core

Unable to create a matter
Scenario 1: Receiving an error message “The Matter Number already exists. Provide a different number” when creating a matter. If a matter with the same ...
Thu, Jun 2, 2022 at 5:44 AM
Changing the format of the Auto-Generated Matter Number
When a matter is created the matter number will be auto-generated. If you'd like to add a prefix to the auto-generated matter number (or) if you wish t...
Tue, Jun 28, 2022 at 7:47 AM
Unable to delete the user account
If you are receiving the error message “ User cannot be deleted because records are associated with the user account'' there might be records that...
Wed, Jul 6, 2022 at 6:42 AM
How to change the TimeZone of the user account?
Please follow the below steps to change the time zone of the user account.   Step 1: Log in to the Exterro application.   Step 2: Click on the Profile n...
Mon, Sep 12, 2022 at 8:20 AM
How to delete a matter?
A matter can be deleted only when the matter is Closed. In order to close a matter, there are two scenarios  Scenario 1: Matter without any active assoc...
Tue, Sep 20, 2022 at 7:51 AM
Do you want to change the View?
There are 2 types of views in the Exterro application across all the modules. They are Card View Table View It is possible to set up any one of th...
Mon, Sep 26, 2022 at 12:32 AM