Core
Scenario 1: Receiving an error message “The Matter Number already exists. Provide a different number” when creating a matter. If a matter with the same ...
Thu, Jun 2, 2022 at 5:44 AM
When a matter is created the matter number will be auto-generated. If you'd like to add a prefix to the auto-generated matter number (or) if you wish t...
Tue, Jun 28, 2022 at 7:47 AM
If you are receiving the error message “ User cannot be deleted because records are associated with the user account'' there might be records that...
Wed, Jul 6, 2022 at 6:42 AM
Please follow the below steps to change the time zone of the user account. Step 1: Log in to the Exterro application. Step 2: Click on the Profile n...
Mon, Sep 12, 2022 at 8:20 AM
A matter can be deleted only when the matter is Closed. In order to close a matter, there are two scenarios Scenario 1: Matter without any active assoc...
Tue, Sep 20, 2022 at 7:51 AM
There are 2 types of views in the Exterro application across all the modules. They are Card View Table View It is possible to set up any one of th...
Mon, Sep 26, 2022 at 12:32 AM
If the scheduled date of the matter deletion needs to be updated, you need to cancel the existing schedule and create a new schedule with an updated date va...
Tue, Feb 7, 2023 at 4:58 AM
Problem When setting up a SQLHA cluster and one of the nodes will not join the Availability Group and you get an error message - Error:41158,failed to ...
Mon, Mar 6, 2023 at 8:26 AM
Problem When trying to log into FTKC 7.6 SP2, you get a message on the screen that says the credentials are invalid, but they are the same ones you have al...
Wed, Mar 8, 2023 at 11:05 AM