Support Portal

Scenario 1: Receiving an error message “The Matter Number already exists. Provide a different number” when creating a matter. If a matter with the same ...

When a matter is created the matter number will be auto-generated. If you'd like to add a prefix to the auto-generated matter number (or) if you wish to...

If you are receiving the error message “ User cannot be deleted because records are associated with the user account'' there might be records that a...

Please follow the below steps to change the time zone of the user account.   Step 1: Log in to the Exterro application.   Step 2: Click on the Profile n...

A matter can be deleted only when the matter is Closed. In order to close a matter, there are two scenarios  Scenario 1: Matter without any active assoc...

There are 2 types of views in the Exterro application across all the modules. They are Card View Table View It is possible to set up any one of th...

If the scheduled date of the matter deletion needs to be updated, you need to cancel the existing schedule and create a new schedule with an updated date va...

Problem When setting up a SQLHA cluster and one of the nodes will not join the Availability Group and you get an error message - Error:41158,failed to ...

Problem When trying to log into FTKC 7.6 SP2, you get a message on the screen that says the credentials are invalid, but they are the same ones you have al...

This knowledge base deals with the prerequisites and explains the process of running a script on a remote machine Steps to use the Batch Remediation fea...