Support Portal

If a user would like to include the same words with and without accent marks within the same search result, the option  "Create Optional Accent Sensiti...

Question: Regarding the underscore ( _ ) character, I can see words/strings that contain an underscore, however I am not receiving search results that in...

Question How do I enable and generate Simple Search Reports?   Prerequisites Summation/eDiscovery 6.0.1 SP5   Answer Close any browsers conn...

Problem When someone runs the search "FullText Fails" emails that have filtered text are returned. Why Emails generally aren't large en...

Question How can I perform fuzzy date searches in Summation and eDiscovery?  Answer DocDate, AccessedDate(FAT), and NoteDate are the only fields that ...

Problem After indexing, or reindexing, searching does not yield results I know are there, or searching will seem to work for a time after reindexing and t...

Question: Why don't my search reports include my exact search phrases?   Answer: When the search report is generated in Summation Pro or eDisco...

Problem In an active case with multiple users coding documents, performance is sluggish and, at times, review is non-responsive.   Resolution (Impor...

Question How can I completely reindex a case in FTK/Lab/Enterprise?   Answer Please follow the steps below: In the case management window, right...

Question What does the "Accumulate Results" option for "Index Search" accomplish?   Answer Please see the attached PDF for furth...