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Load File Import Check List. Steps to take for a successful load file import every time. 1. Verify The encoding 2. Verify Field Headers 3. Verify Pa...

Question What are the default fields available when you click "Map Fields" during load file import? Answer AccessedDate – Date AccessedDat...

Problem Your load file contains Issue coding, but after you import the load file, the Issues column is still blank.   Resolution Ensure that all po...

Question How do I create a Load File from a directory?   Answer The guides links listed below will walk you through how to create a directory listin...

Question Why are email messages that I import with a load file appearing incomplete in the natural panel (e.g. no email body is displayed)?   Answer ...

Problem:   When clicking "Map Fields" for a DAT file import, either: 1) An error appears instead of the field mapping; The error message is:...

Question How Do Imports Work?   Answer Stage 1: Database Updates or inserts First database inserts through ASYNC Full job setting can be found...

Issue: When trying to import data with a load file the following error appear or is logged in the Summation System Log when clicking the Map Fields button:...

Problem Incorrect encoding can lead to several issues during import, including the following: When starting an Import, the Field Mapping (Map Fields) ...

Problem Import fails with the error message in the system log "Import, job-id X, failed. Error: Error in executing UpdateEvidenceObjectStreams, evide...