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SYMPTOM One or more of the following may apply: Poor application performance overall (not isolated to just one case) Poor application performance imm...

Issue: The Standard Viewer no longer shows documents on client computers that were working previously. They all show a generic media graphic like below. ...

Problem When trying to delete files from Windows, you are given an error message that the file cannot be deleted because it is in use, but you do not know...

Question How can one force a browser cache refresh in Chrome?   Answer In Chrome, a hard cache dump and reload is accomplished by the following step...

Overview On January 2, 2018, a serious design flaw in Intel CPUs was reported that could be exploited by attackers to gain unauthorized access to a comput...

Problem Sometimes the use of "telnet" is needed to help troubleshoot issues.  If telnet is not installed you get an error saying telnet is not f...

Question What's the difference between Archive, Archive and Detach, and Backup?   Answer Archive: Backs the database data up into the existi...

Question How can I just get the recent logs for my case to send to support?   Answer Install the attached tool by running setup on the server where ...

Question How can I recycle just the Work Manager and engine?     Answer (Note: This DOES NOT work with eDiscovery collection type jobs!  If your Wor...

Question How large can I expect my case to grow?     Answer Case size can be measured with three different storage areas - evidence files (i.e., pro...