Support Portal

Problem Error message in FTK Plus when trying to create a new case. The error message can be also found in the FTK Plus log file. ERROR LOGGER [(null)]...

Problem When running an export from QBlaze with the naming option of Original File Name with Original Path, you get an error that "Uploading data to A...

Configuration Key During portable case creation there will be a variance in file counts. The selected files vs. the exported items will differ, with the la...

Problem In FTK Plus Files larger than 50MB do not display by default. A warning message saying "File size is too large to display based on the current...

Configuration Key MaxSearchBatchSize – This key allows users to set a limit on the amount of concurrent multi-case search jobs.  How to configure ...

Question Where can I find the logs for FTK Plus?   Answer C:\Users\<service account>\AppData\Roaming\Accessdata\Logs\FTKPlusLog.txt  

A method to customize the reports when it comes to repetitive usage. Steps to implement and use this feature with FTK Plus Step 1: Load the "R...

Problem When I am creating a portable case, the portable case ends up with a lot more files than I selected. I only want the files I selected to show up in...

Problem When trying to view documents in QView or QBlaze the Viewer is not showing anything other than a white screen and you see the following error in t...