Support Portal

Overview This is a list of Frequently Asked Questions (FAQs) about different aspects of a Summation Pro Review and Production workflow. Please see below f...

PROBLEM Unsetting a "read-only" custom column attribute still does not allow that custom column to be edited via the item list grid, even though...

Problem When attempting to create a document group in Summation/eDiscovery, job creation fails.  The System Log reports "Error creating Document Group...

Question Is there a way to perform a secondary sort of records in AD Ediscovery or Summation Pro?   Answer Yes. This can be done in the "Item L...

Question How does the ImagePageCount field get populated?   Answer There are 4 things that will populate this field. 1. Importing images 2. Proc...

Problem: The browser is prompting for IWA credentials when you attempt to open the user interface. Solution: Open Internet Explorer and go to Too...

Problem: My list of printers is blank when I select "Network Bulk Print" and attempt to use that option.   Solution: Add a printer to the ...

Problem Summation or eDiscovery users are unable to sort in the "Item List" grid.   Solution Uncheck the "Keep Family Together" ...

Problem The Alternate viewer (NearNativeSetup.exe) will not install on a workstation due to an error about .NET Framework not being installed. "Dot N...

Description: The dialog that says "Local Bulk Print software is required. If you haven't installed, please do so from your User Actions drop ...