Support Portal

Overview This article discusses installing FTK & LAB 7.6.  For Enterprise 7.6, see this article.  For assistance with licensing or installing Forensic ...

Overview This article discusses installing FTK Enterprise 7.6.  For FTK and FTK Lab 7.6, see this article.  For assistance with licensing or installing ...

Fixing unreadable fonts and icons when using Windows with high resolution monitors   Right click the Windows desktop. Select Scale and Layout. Change t...

Annotations FTK Central uses a different viewer and format to store redactions. Coordinate-based redactions can be converted to work with FTK Central, but ...

Problem CodeMeter can't mount physical dongles on a Hyper-V virtual machine.   Resolution NOTE: These instructions assume that you already have Cod...

Overview This article discusses installing Forensic Tools 7.4.0, which includes the FTK, Enterprise, LAB, and Quin-C products.  For assistance with licens...

Support for MSSQL 2008 R2 has been deprecated as of AccessData's 6.2 product line Problem How do I install MS SQL Server 2008 R2 in preparation for...

Problem How do I install AD License Manager?   Resolution Download License Manager from our downloads page here. To install License Manager: R...

Problem How do I install the CodeMeter software?   Resolution To install CodeMeter: Run the CodeMeter executable as an Administrator. The CodeMe...

Problem How do I enable Named Pipes Protocol for MS SQL?   Resolution To enable Named Pipes protocol: From the Programs menu, launch the SQL Ser...