TABLE OF CONTENTS

• Managing Cases
  • Viewing Details about a Case
  • Opening a Case
    • Opening a Case via Case Dashboard
    • Opening a Case via Case List
    • Opening a Case via Review Mode
    • Case List Options
    • Case Dashboard
      • Custom Case Dashboards
  • Case Summary 
    • General Statistics
    • Managing Custodians
      • Adding a Custodian
      • Removing a Mapped Custodian
    • Managing Evidence
    • Managing Process Data
    • Managing Default Filters
  • Coding Panels
    • Creating Coding Panel
      • Creating Labels
      • Creating Issues
      • Creating DB Columns
      • Creating Custom Fields
    • Reorganizing a Coding Panel
    • Deleting Coding Panels
  • Batches
  • Batch Administration Panel
    • Viewing Review Set Details
    • Dashboard: Viewing Case Coding Summary
  • Creating Review Sets
  • Editing Review Sets
  • Deleting Review Sets
  • Batch Review Panel
    • Checking In/Out a Review Set
    • Reviewing a Review Set

The Manage cases page provides the list of cases available in the application. This page allows you to access the review portal, view case dashboards, manage load files, custodians, evidence, process data and coding panels associated with a case.

Elements of Managing Cases

You can view the following details about the case within the Case Dashboard:

• Case Overview
• Processing Jobs
• Case Evidence
• Bookmarks and Labels
• File Categories
• Cities (Location)
• Message Applications
• Languages

See Case Dashboard section.

You can view the following details (and edit them) about the case within the Case Summary:

• Case Details
• Evidence List
• Custodians
• Processing Options

See Case Summary section.

Tip: To filter the grid efficiently, you can simply enter a keyword into the search box  located at the top of any grid and click the search button or press enter.

To open a case via case dashboard:

The Review portal will load with all processed evidence.

Note: Users will only see the cases that they have been assigned to. Administrators will have access to the full list of cases.

To open a case via case list:

2. Click on the Enter Review icon  against the required case.

 The Review portal will load with all processed evidence.

Note: Users will only see the cases that they have been assigned to. Administrators will have access to the full list of cases

To open a case via Review mode:

1. Ensure a case is open in Review mode.
2. Click on the drop-down list in the top-left corner.
3. Select a case to load directly in Review mode.

Note: Users can copy the case path within Review mode. Click on the Copy Case Path button located near the case drop-down list. The clipboard will now have the case path.

You can click on the Context menu  against the required case to select and perform the following operations.

• Case Summary / Add Evidence – To view case summary and add additional evidence. 
• Initiate Media Category - To identify and categorize the CAID and VIC objects.
• Import Load File – To import Load files to a case. While you can import load files from the Case List page, it is identical in functionality to importing load files during case creation. (See Case Creation Load Files section).
• Manage Coding Panel – To manage coding panels associated to a case.
• Index All Un-Indexed Items – To manually initiate a job for the case to re-index the unindexed items.
• Re-Index Case – To delete the existing Index of case and initiate a new Index for the same based on the selected profile.

Note: Only the Noise words, letters, and columns are considered for reindexing. However, this will not alter the Index counts.

• Assign Case Roles – To assign case-level permissions to users. (See Assigning Roles section for more details).
• Backup/Restore Case - To Backup/Restore a case.
• Edit Case – To edit the case name, case path, and job path.
• Delete Case – To delete a case. 
• Initiate Media Categories – To configure Project VIC/CAID settings for a case. (See Configuring Project Vic/CAID section more details).

Tip: You can click on the Enter Review button  against the required case to directly navigate to the corresponding case’s review mode.

The Dashboard allows you to view important information regarding a case in an easy-to-read visual interface. Additionally, the dashboard allows you to access the Review portal. See Viewing Data section.

Case Overview

The Case Overview panel consists of data pertaining to the case you have clicked on. The details range from:

• Case ID
• Case Name
• Creation Date
• Size
• Case Path
• Case Path

Processing Jobs

The Process Jobs section visualizes the status of all processing jobs associated with the case. You can toggle between the following options to view the information in different visualization representations:

• Vertical
• Horizontal
• Donut

Case Evidence

The Case Evidence panel allows you to see the evidence that has been added to the selected case. This evidence may have custom placeholder images if applied during evidence processing. However, if this option has not been configured then the evidence image placeholder will be generic. 

You can toggle the Case Evidence view by clicking on Grid View.

Bookmarks & Labels

The Bookmarks & Labels panel provides you with the grid view of all bookmarks and labels available in a case. 

File Categories

The File Categories panel provides you with a visualization of all the evidence file types available in a case. The following are the types for views available for File Categories:

• Donut 
• Table/List

 Cities 

The Cities panel provides you a geographical representation of the files that are associated to specific cities. This information is obtained with the use of geographical metadata.

 Message Applications

The Message Applications section allows you to have an overview of message application usage found within a dataset.

 Languages

The Languages panel allows you to see an overview of the languages identified within a case. This will only be populated if the Language Identification processing option is selected at case creation.

Custom Case Dashboards

To create a custom dashboard:

1. From the home page, click Case List.
2. Click on the Case Name.
   • The Custom Dashboard tab will be displayed. 

3. Click Create Dashboard.

4. Select a Layout.

5. Enter a Dashboard Name.

6. Select the Access type.

• Public: Everyone at a case-level can view the dashboard.
• Private: Only the users/user groups selected can view this custom dashboard. These users/user groups must be assigned to the case to be listed.
  • Click the Select Users / User Groups drop-down list and check the required users/user groups.

7. Click Create Dashboard. 

Tip: You can edit the required custom dashboard by clicking on Edit for the selected custom dashboard.

To mark a custom dashboard as Favorite:

1. From the home page, click Case List.
2. Click on the Case Name.
3. Select a Custom Dashboard from the drop-down list.
4. Click on the Favorite button  in the top-right corner.

The selected custom dashboard will now be loaded by default.
 

While the Case Dashboard gives you a visualization of case details, the Case Summary section gives you the ability to make changes to a case. The following changes can be made:

• Importing Load Files.
• Managing Custodians.
• Managing Evidence.
• Managing Process Data.
• Managing Default Filters.

The Case Details panel gives you an overview of the Case Name, Case Folder Path, Creation Date, Total Objects, Created By and Total Size.

While you can map custodians from the Case Summary page, it is identical in functionality to mapping custodians during case creation. See Case Creation: Custodian Mapping.

Adding a Custodian

Refer Creating a Case: Custodian Mapping section.

Removing a Mapped Custodian

To remove a mapped custodian:

1. Click Manage Custodian.
2. Using the Custodians Mapped panel, search for the custodian.
3. Click X.
4. Click Save to finalize custodian removal. 

Managing Evidence

Similarly, to the process of adding evidence during case creation, you can edit and remove any evidence added to a case using Case Summary. 

Adding Additional Evidence

See Creating a Case: Process Evidence.

Removing Evidence

Evidence within a case can be deleted during and after a case. However, deleting evidence from a case does not delete the data source itself, rather just the case data associated with the evidence. 

To remove evidence:

1. Click on the context menu (in the Actions column) against the evidence required to be removed.
2. Click YES.

Warning:  Once deleted, it cannot be undone. All associated labels and bookmarks will be removed.

After case creation you can use the Process Evidence section to specify the processing profile to use during processing. This processing will take place on any new evidence added to the case.

Processing Data

See Process Evidence.

After case creation you can edit the selected default filters on a case by case basis.

To remove default filters:

1. Click on the Edit  button.
2. Select the required filters within the drop-down list. 
   • Hide Duplicates
   • eDiscovery Refinement
   • Hide Containers
   • Hide Bookmarks
3. Click the Save  button.

Coding is putting values into the fields (columns) of documents. The Coding panel in Review allows you to use coding layouts to change the data of the selected document. Coding layouts can be created from the Case List or during Batch Administration. 

Reviewers with View Coding Layout permissions can code the data of a document using the Coding panel and the mass actions in the Grid panel. Coding allows you to identify descriptive pieces of information that never had metadata, like images that were loaded and need to have dates manually added into the field. The Coding panel in Review allows you to use coding layouts to code the selected document.

To create a coding panel:

1. From the home page, click Case List.
2. Click on the context menu (in the Actions column) against the required case. 
3. Click the Manage Coding Panel.
   • The Coding Panel page is displayed.
4. Click Create.
5. The Create Coding Pane page is displayed.
6. Enter a Panel Name.
7. Select the Users that will have access to the coding panel.
8. Use the sections below to configure new Creating Labels, Creating Issues, Creating DB Columns and Creating Custom Fields.
9. Click Create.

Creating Labels

To create a label:

1. Navigate to Labels tab.
2. Click on + Add Label.
3. Enter the label’s name in the field prompted.
4. Configure the hotkey by selecting a key.
5. Enable Copy From Previous option in order to apply the previously made configuration to the current record.
6. Click on the Save button

• From the list of labels, you can click Edit  or Delete  to edit or remove the label respectively. 
• From the list of labels, you can click on the New Label button  against a label folder to create a child label.

Creating Issues

To create an issue:

1. Navigate to Issues tab.
2. Click on + Add Issues.
3. Enter the issue’s name in the field prompted.
4. Configure the hotkey by selecting a key.
5. Enable Copy From Previous option in order to apply the previously made configuration to the current record.
6. Click on the Save button .

• From the list of labels, you can click Edit  or Delete  to edit or remove the label respectively. 
• From the list of labels, you can click on the New Label button  against a label folder to create a child label.

Creating DB Columns

To create a DB column:

1. Navigate to DB Columns tab.
2. Select one or more DB columns.

Creating Custom Fields

To create a custom field:

1. Navigate to Custom Fields tab.
2. Click on + Add Custom Fields.
3. Enter a custom field Name.
4. Select the Type of custom field to be created.
   • Checkbox
   • Radio
   • Date
   • Text
   • Number
   • Multi Entry – This option requires users to separate values with a semicolon (;).
5. Enable Copy From Previous option in order to apply the previously made configuration to the current record.
6. Enable the Required option to force users to enter a value into the custom field before submission. 
7. Click Save.

• From the list of custom fields, you can click on the Edit  or Delete  button to edit or remove the field respectively. 
• From the list of issues, you can click on the Add Value button  against the required field to create another field.

To reorganize coding panel layouts:

1. From the home page, click Case List.
2. Click on the Context menu (in the Actions column) against the required case.
3. Click on Manage Coding Panel.
4. Click on the Edit button  against the required coding panel.
5. Hover over a coding panel element in the Preview-Coding Panel pane.
6. Click and drag an element in its desired order.
7. Click Update.

To delete a coding panel:

1. From the home page, click Case List.
2. Click on the Context menu (in the Actions column) against the required case. 
3. Click on Manage Coding Panel.

    4. Click on the Delete button .

Warning:  Clicking on the Delete button  will remove the coding panel without prompting any further confirmation.

Batches are review sets of documents that you can check out for coding and then check back in. Batches aid in the work flow of the reviewer. It allows the reviewer to track the documents that have been coded and still need to be coded. Administrators with Manage Review Sets permissions can create and delete review sets.

The Batch Administration panel can be accessed from the Case List tab. This panel allows users with relevant permissions to create review sets as well as view the progress of existing assigned batches. 

Viewing Review Set Details

To view review details:

1. Select a case using the drop-down list.
2. Select Show By: Review Sets. Selecting Batches will give you an overview of the review sets in a case. 
3. Click the Review Set Name.
   • The Review Set Detail panel is displayed.

Note: While viewing the batch details in Batch Information or Review Set Detail windows, you can click on Edit  or Delete  against the required batch to assign reviewers or delete the batch

When viewing the Batch Administration panel, you have the ability to see a summary of the Case Coding summary. This overview allows you to see the review sets that were created and even if they were checked in as completed, you are able to view those select documents to finalize them. 

• Click Create Review Set to create a new review set.
• Click View Data to view the review set data in Review mode. 

FTK Central allows you to create multiple review sets for cases based on your requirements. This option allows you to assign specific users to batches, which then allow those users to perform review tasks.

To create a review set:

1. From the home page, click Case List.
2. Click Batch Administration.
   • The Batch Administration window is displayed.

3. Click Create Review Set.

• The Create Review Set page is displayed.

5. Provide the Batch Set Name.

6. Select the required Filter based on which the files in the case should be filtered before adding them to the review set. This can be labels or label groups within a case.

7. Provide the keyword terms in Batch Prefix field that should be prefixed to the files in a review set.

8. Provide the file count limit in the Batch Size field based on which the number of files for a batch will be automatically allocated.

9. Set the Due Date for the review set by clicking on  and configuring the date.

10. Enable any or all of the below provided options based on the requirement:

• Include Family – To include the family files.
• Include Thread – To include the related email threads.
• Include Similar – To include similar files. 

11. Select the reviewers from the Select Reviewers drop-down field intended for the review set. 

12. Select the coding pane intended for the review set from the Select Coding Pane drop-down field.

Note:  You can click on  (add button) to add a new coding by configuring the Create Coding Pane page based your customizations. See Coding Panels section.

13. Select the label criteria from the Review Criteria drop-down field. The review process for a file will be considered as completed only if the selected label is applied to the file during review process.

14. Click Save.
 

To edit a review set:

1. From Batch Administration page, select a case using the drop-down list.
2. Select Show By: Review Sets. Selecting Batches will give you an overview of the review sets in a case. 
3. Click the Review Set Name.
4. The Review Set Detail panel will open with options to view Details, Batches and Coding Panel details. 
5. Click Batches.
6. Click the Edit button.
7. Make the necessary changes.
8. Click Update.

To delete a review set:

1. From Batch Administration page, select a case using the drop-down list.
2. Select Show By: Review Sets. Selecting Batches will give you an overview of the review sets in a case. 
3. Click the Review Set Name.
4. The Review Set Detail panel will open with options to view Details, Batches and Coding Panel details. 
5. Click Batches.
6. Click the Deletebutton.
7. Click OK.

Reviewers can check out sets of documents for coding. Administrators can create and associate review sets for reviewers. When you are done coding a set of documents, you can check them back in to notify administrators you are done with reviewing the batch.

To check in/out of a review set:

1. From the home page, click Case List.
2. Click Batch Review.
   • The Batch Review window is displayed.

3. Select a case using the drop-down list. 

4. The review sets for this case will appear in All Batches.

5. In line with the batch, click the Check Out  button or Check In  button.

To review a review set:

1. From the home page, click Case List.
2. Click Batch Review.
   • The Batch Review window is displayed.

Note: Alternatively, you can select a batch from the My Batches drop-down list.