Are you receiving empty reports from the scheduled reports?

Here are the steps you should follow to investigate:

  1. Log in to the reports page and click on the clock icon to review the configuration of the scheduled report. (Please note that the clock icon will be visible to the user who created the scheduled report.)
  2. Click on the edit button, then navigate to the Notifications tab. Check whether the option "Do not send emails for Empty reports" is enabled on their end.

If, despite enabling the checkbox, you continue to receive a report, please verify whether you are receiving a report containing only the header. If that's the case, please refer to the following information:

If there is a column-level filter applied, users will receive reports with only the header section if there is no data available. 

To stop receiving such emails, we need to remove the filter applied in the report.