In FTK Central, the Native view does not show all pages of a document.
- On the Application Server, navigate to the install folder for Forensic tools. Default location is C:\Program Files\AccessData\Forensic Tools\%version%\bin
- Find and edit the ADG.WebLabSelfHost config file
- Find the key for "OracleOutsideInConvTimeOutInSeconds"
- The default value is 30. Change that value to something larger like 120 or 300
- Save the Config file.
- Delete the .dat file for the ObjectID that did not render completely out of the "Converted" folder found in the case folder.
- Restart the Exterro Self Host service
- Try to view your document again.
The viewer is reaching its timeout window when trying to render all the pages. This change will allow larger documents more time to render.