Problem

 Can connect to the agent, list the files/folders cannot connect. Agent log giving error about Temp directory.
Agent and associated apps have been given full disk access. Sudo restarted services. Collection fails immediately.
 

Resolution

Create the /usr/local/share/AccessData/ManagedAgent/AgentData/Temp on the target.

 

Cause

  • If for some reason the Temp folder isn't created during an install you will see an error in the agentlog. 2023-02-08 10:02:26,606 [16] WARN  ADG.ManagedAgentBusiness.OSX.Helpers.PathHelperOSX [(null)] - Problem occured while adding firmlinks to excluded directoriesSystem.IO.DirectoryNotFoundException: Could not find a part of the path '/usr/local/share/AccessData/ManagedAgent/AgentData/Temp