HAR (HTTP Archive) files can be helpful in analyzing the requests and responses, with their associated contents and times, made while interacting with FTK Central.
- Log in to FTK Central
- Hit F12 to open your browser's Debug panel
- Open the Network tab in the Debug panel
- Perform an action in FTK Central that you would like analyzed (the network activity should be recorded automatically)
- Use the Export HAR button to save the recording activity to a file, which can then be provided to Support for analysis
The Debug panel and buttons may look slightly different across different web browsers, but their functionality should be the same.