End-of-Support Policy
Exterro will provide Technical Support for the Current Major Release and the immediately prior Major Release of each product. Development escalation and assistance will only be provided for the Current Major Release.
Exterro generally targets a Major Release every 6 to 12 months, and Service Packs 2 -3 per year.
Latest Releases:
7.6 SP3 Released March 2023
8.0 Released Sep 22, 2023
Currently Supported Forensic Product Versions
| Product Name | Supported Versions | Self Install / Upgrade Supported |
| FTK Imager | 4.7.1 and 4.5 | Yes |
| FTK Central | 7.6.x and 8.0 | No |
| FTK Enterprise | 7.6.x and 8.0 | No |
| FTK LAB | 7.6.x and 8.0 | No |
| FTK Standalone | 7.6.x and 8.0 | Yes |
| FTK Plus | 7.6.x and 8.0 | Yes |
| FTK Connect | 7.6.x and 8.0 | No |
| Registry Viewer* | 2.3.0.3 | Yes |
| PRTK* | 8.2.1 | Yes |
| DNA* | 8.2.1 | Yes |
.
* Registry Viewer, PRTK, and DNA are not currently slated for further development. We will provide technical troubleshooting support for these to the best of our ability, but development escalation will not be an option at this time.
** FTK Enterprise customers utilizing the "Work from home" (Public / Off-Network) Collections should be installed and upgraded by our services team.
No Longer Supported Products
- Summation Pro
- AD eDiscovery
- Quin-C
- QView
- Summation iBlaze / Enterprise
- MPE
- Triage
- Command Line Versions of FTK Imager
- WebBlaze
- Discovery Cracker
- TranSendCR Plus
- Forensic Tools 7.5.x and older.
For more information around what is covered by the scope of support by Exterro, please see the attached documents.
Last Updated: October 2023