The legal hold counts listed on the compliance portal homepage don't match with the legal holds listed under each section of the compliance portal.
Could be a browser cache issue.
Just to make sure that the issue is not related to the web browser cache, please request the custodian to try accessing the compliance portal after clearing the browser cache and cookies.
How to clear the browser (Chrome browser) cache?
Click on Customize and control Google Chrome icon at the top right corner of the browser window.
Click More tools > Clear browsing data.
Click on the Advanced tab and choose the Time Range as All Time.
Select Browsing History, Cookies and other site data, and Cached images and files then click on Clear Data.
Close all the chrome browser sessions and try logging in to the compliance portal in a new browser session.
How to clear the browser (Edge browser) cache?
Click on the Settings and More icon at the top right corner of the browser window.
Click on History and click on Clear History.
Select Browsing History, Cookies and other site data, and Cached data and files then click on Clear.
Close all the edge browser sessions and try logging in to the compliance portal in a new browser session.
If the issue persists even after clearing browser cookies and caches by following the above steps.
Please reach out to Exterro Suppor with the Browser logs (Network log and Console logs) along with a screenshot of the Legal Hold tab of the reported custodian from the Exterro application.
How can you get the browser logs?
Request the user to open the browser.
Press F12 to open the Developer Tools.
Navigate to the Network tab.
Click on the button to clear the logs and enable the Preserve logs checkbox and select Fetch/XHR.
Navigate to the Console tab.
Click on the button to clear the logs.
Then request the users to try logging into the Compliance Portal now.
Once the users are logged into the compliance portal request them to again navigate to the Developer Tools and click on the Network tab and right-click on the logs and click on Save All as HAR with content.
Click on the Console tab and right-click on the logs and select Save as and save the logs.
Request the user to share the browser Network and Console logs to analyze this issue.