Access denied Error : 


Are you seeing the Access Denied error while logging into the Exterro application? Here are a few scenarios that have resulted in the error. Please check through the below scenarios to fix this.

Scenario 1: Could be because of a browser cache issue

This error mostly occurs due to browser caching. Unfortunately, we cannot resolve this at the system level so users can either flush their cache using the instructions below or workaround the issue by using an Incognito/ InPrivate browsing session.

How to clear the browser(Chrome browser) cache?

  • On your computer, open Chrome.

  • At the top right, click More 

  • Click More tools > Clear browsing data.

  • At the top, choose a time range. To delete everything, select All time.

  • Next to "Cookies and other site data" and "Cached images and files," check the boxes.

  • Click Clear data.

  • Restart your browser and attempt to access the Exterro Compliance Portal.

 

How to Browse Using Incognito (Chrome) or InPrivate (Edge) Mode?

  • If you have Edge or Chrome already open, you can right-click on the taskbar icon for the application and choose ‘Open New (Incognito / InPrivate) Window’.

  • This will open a brand new browser without any saved cache/cookies.

  • Navigate to the Exterro compliance portal by clicking on the link received in an email.


Scenario 2: Authentication value mismatch 

This issue commonly occurs when you enter inaccurate or missing information during your SAML setup. To resolve this, the authentication field value configured in Exterro must also match the value from the client SSO end.


1. To check the configured authentication Value in Exterro, we need to find the authentication field.To find the field please follow the below steps.

Step 1: From the home page, kindly login to the Admin Index page.

Step 2: From the admin Index page, please select System Properties.



 Step 3: Once you click on the system properties, select Quick setup properties. Please check the authentication field as per the below image attached.




Note: Please note down the authentication value


How to get the SSO configured value from the client-side?

To find the authentication value of that user that is configured in the SSO end, please ask the user to hit the below link in the browser and once the page is loaded, you could see the nameid in the header section from there you can find his/her SSO's authentication value. 

“<tenant_name>/exterrosso/saml/getsamltokenvalues” 

for e.g.: https://live***dd.exterro.net/exterrosso/saml/getsamltokenvalues

Note:If authentication value in Exterro or on the SSO side is null/empty,please provide the appropriate value.If not we might have the similar error.


Scenario 3: Non Exterro or SSO user

     The user who is trying to access the site should have an active user account in Exterro and also should have an account in SSO. Random users without any login credentials cannot access the Exterro site.


Scenario 4: Additional Errors


Error 401:

This error code is displayed while the client request lacks valid authentication credentials in SSO. You need to work with your IT team to fix this error