When trying to use the Thumbnail View in FTK Central, the grid with objects is not displayed and Filtered Items filter not showing any result.



  • FTK Central


  1. Stop "AccessData Exterro Self Host Service"
  2. Navigate to ":\Program Files\AccessData\Forensic Tools\7.5\bin"
  3. Open "ADG.WeblabSelfHost.exe.config" in a text editor
  4. Search for key "KFFServerURL"
    1. If a KFF server is present in your network, make sure the hostname value is correct and reachable
    2. If you do not have a KFF server, remove any possible reference by replacing the line with the following:
      <add key="KFFServerURL" value="your_kff_servername:9042" />
  5. Save the changes to "ADG.WeblabSelfHost.exe.Config"
  6. Start "AccessData Exterro Self Host Service"
  7. Log in to FTK Central and open the Thumbnail View again