While troubleshooting, you may be asked to collect crash dumps and provide them to Support.  The following steps will allow up to 10 Crash Dumps to be created.



  1. Open regedit.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
  3. Under the Windows Error Reporting key, create a new key named LocalDumps
  4. In the LocalDumps key, create the following registry entries:

    Name: DumpFolder
    Type: Expandable String Value
    Data: C:\CrashDumps

    Name: DumpCount
    Type: DWORD (32-bit) Value
    Data: 10 (decimal)

    Name: DumpType
    Type: DWORD (32-bit) Value
    Data: 2 (decimal)

  5. Reproduce the crash, and find the resulting DMP files in C:\CrashDumps