There may be several causes for this, including the following:

  • The power clips are reversed or connected to the wrong pins.
  • You did not hold down the mobile device's Power button at the appropriated time(s).
  • The MPE+ Velocitor cannot automatically detect the chipset, and you must manually select the correct chipset manufacturer.
  • The device requires a UART connection to properly communicate with the MPE+ Velocitor.
  • The device does not use a supported chipset.