No cases are listed and all options are greyed out, or "This case is currently locked" (PostgreSQL) : Support Portal

No cases are listed and all options are greyed out, or "This case is currently locked" (PostgreSQL) Print

Modified on: Fri, Jun 23, 2023 at 1:37 PM

Problem

FTK opens without presenting any errors, but no cases are listed and all options are greyed out. Alternatively, FTK might list the cases, but give the error "This case is currently locked" when trying to open a case.

Resolution

Follow the steps in this article to repair the PostgreSQL junction links.

Cause

One or more of the PostgreSQL junction links may no longer be working. This will be indicated in an error log in the "pg_log" folder (within the "pgdata" folder) that will say something similar to "could not open file "MDT ERROR: pg_tblspc/******/PG_*.*_******/******/******": No such file or directory".

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No cases are listed and all options are greyed out, or "This case is currently locked" (PostgreSQL) Print

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