1. Ensure the proper drivers have been installed.
2. For GSM "dumb" devices, make sure a SIM is inserted (use a forensic SIM, if possible, but do *not* use a foreign SIM).
3. Power on and unlock the device.
4. Connect the device to the PC using the appropriate cable.
5. Ensure the device is in the proper mode (almost always *not* “Mass Storage” mode).
6. Confirm that Windows can see the device properly (usually by looking under "Modems" or “Ports” in Device Manager).
7. Launch MPE+ and click the "Select Device" button on the Main toolbar in MPE+.
8. Select the appropriate Manufacturer and Model from the dropdowns.
9. Click "Connect" and proceed to acquire the data you want.