Problem

The Black Ice Printer Driver (one of the prerequisites for the Evidence Processing Engine) fails to install with the following error: "Error in function: dAddPortMonitor, Error code: 1722; File: BuAMonTS1.dll; Name Ice Monitor A1"

 

Resolution

  1. Open the Services Snap-In. (Server 2008 R2: Click Start, in the Start Search box, type services.msc, and then press Enter. Server 2012: Click Start, type services.msc, and then press Enter.)

  2. Find the Print Spooler, right-click the entry, and select Start.



  3. Re-run the Evidence Processing Engine installer.

If this does not resolve the issue, follow the instructions below to completely remove any remnants of a previous or failed Black Ice install.  Then re-install the Evidence Processing Engine (EP) to trigger the Black Ice install.

http://www.blackice.com/private/rtk/Manually_Uninstalling_the_Printer_Drivers.htm

 The specific driver Summation uses is "ColorPlus Printer Driver"

Cause

Print Spooler service not running will cause this issue.  It may also be caused by a failed or incomplete un-install of the Black Ice driver and/or application components.