Reset a forgotten FTK Application Administrator Password (FTK 5.3.3+) : Support Portal

Reset a forgotten FTK Application Administrator Password (FTK 5.3.3+) Print

Modified on: Sun, Sep 26, 2021 at 10:15 AM

Introduction: The following will allow you to reset an FTK password.

Note: To reset an FTK password you must have a previously created, valid Password Reset File. These can be created via the "Administer Users" dialog and are unique to an individual user name, password, and database.

Procedure:

After attempting to logon with a bad password, click the "Reset password" button.
Browse to and select your previously created, valid Password Reset Token File.
When prompted, create a new password (don't forget to create a new Password Reset File).

Note: a "password reset file" will have an extension of "TKN". E.g. the filename might be "FTK Password Reset.tkn".

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Reset a forgotten FTK Application Administrator Password (FTK 5.3.3+) Print

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