Introduction: Sometimes, diagnosing an issue with Imager can be difficult and may necessitate reviewing debug data.  The following will allow you to capture debug logs from Imager which can then be reviewed by QA and/or Development.


Procedure:

  1. Make sure you have the latest version of Imager installed
  2. If it doesn't already exist, create a directory called "temp" on the C: drive
  3. Open a Command Prompt (as Administrator)
  4. Navigate to the FTK Imager folder (usually "C:\Program Files\AccessData\FTK Imager" or "C:\Program Files (x86)\AccessData\FTK Imager")
  5. Run the following command:
     "FTK Imager.exe" /enabledebuglog
  6. Reproduce the steps to trigger the reported issue
  7. Find the log at C:\temp\FTKImagerDebug.log