Problem
If you are having problems trying to get a page to load while attempting to access an Accessdata product's browser-based user interface, and have gone through various troubleshooting steps already to no avail, then you might consider resetting all Internet Explorer settings.
Resolution
Reset all Internet Explorer settings
-
Close any Internet Explorer or Windows Explorer windows that are currently open.
-
Clicking the Start button
. -
In the search box, type "Internet Options" and select Internet Options from the list of results.
-
Click the Advanced tab, and then click "Reset".
-
Select the "Delete personal settings" check box.
-
Click "Reset".
-
When it completes, reboot your PC.
Cause
There are many reasons that Internet Explorer might encounter a problem loading a page from an AccessData product.
This solution aims to address only the most common.
Applies to
AD eDiscovery
Summation Pro