Introduction: The following will allow you to update the licenses on a CodeMeter dongle ("Refresh Device").
Prerequisites:
- Install the latest release of CodeMeter Runtime
- Install the latest release of License Manager
If your forensic PC is offline, you will need access to a PC that is online and also has CodeMeter and License Manager installed.
Procedure:
If your PC is online (USB or VCM):
- Ensure the physical (USB) or virtual CodeMeter (VCM) dongle is connected
- Open License Manager
- From the Licenses tab, click "Refresh Device"
- When prompted, click "Yes" to proceed with the update
- Restart the Exterro Self Host service on your server after the update completes.
If your PC is offline (USB only):
Offline PC:
- Ensure the CodeMeter dongle is connected
- Open License Manager
- From the Licenses tab, click "Save to File"
- Save the resulting PKT file
- Transfer the PKT file to the online PC
Online PC:
- Disconnect all dongles
- Open License Manager
- At the error reporting "No Security Device Found!", click "OK"
- Select "Open A Packet File" and click "OK"
- Browse to the PKT file and click "Open"
- Under the License tab, click "Refresh Device"
- When prompted, select "Yes" to save the packet file to a new location
- Save the resulting WIBUCMRAU file
- Transfer to WIBUCMRAU file to the offline PC
Offline PC:
- Ensure the appropriate CodeMeter dongle is connected
- Double-click the WIBUCMRAU file
- When prompted, click "Yes" to transfer the contents and update the CodeMeter dongle
- You will need to restart the Exterro Self Host service on your server after the update completes.
Notes:
- If you are using an offline VCM, it cannot be updated with the above process. Instead, you will need to remove the existing VCM and activate/re-activate the updated VCM.