Introduction: The following will allow you to update the licenses on a CodeMeter dongle ("Refresh Device").

 

Prerequisites:

If your forensic PC is offline, you will need access to a PC that is online and also has CodeMeter and License Manager installed.

 

Procedure:

If your PC is online (USB or VCM):

  1. Ensure the physical (USB) or virtual CodeMeter (VCM) dongle is connected
  2. Open License Manager
  3. From the Licenses tab, click "Refresh Device"
  4. When prompted, click "Yes" to proceed with the update
  5. Restart the Exterro Self Host service on your server after the update completes.

 

If your PC is offline (USB only):

Offline PC:

  1. Ensure the CodeMeter dongle is connected
  2. Open License Manager
  3. From the Licenses tab, click "Save to File"
  4. Save the resulting PKT file
  5. Transfer the PKT file to the online PC

Online PC:

  1. Disconnect all dongles
  2. Open License Manager
  3. At the error reporting "No Security Device Found!", click "OK"
  4. Select "Open A Packet File" and click "OK"
  5. Browse to the PKT file and click "Open"
  6. Under the License tab, click "Refresh Device"
  7. When prompted, select "Yes" to save the packet file to a new location
  8. Save the resulting WIBUCMRAU file
  9. Transfer to WIBUCMRAU file to the offline PC

Offline PC:

  1. Ensure the appropriate CodeMeter dongle is connected
  2. Double-click the WIBUCMRAU file
  3. When prompted, click "Yes" to transfer the contents and update the CodeMeter dongle
  4. You will need to restart the Exterro Self Host service on your server after the update completes.

Notes: