Product / Version

Summation Pro 5.2.2

Issue / Symptoms

Exports and productions fail, with an error in the system log:

Length cannot be less than zero.


All of the following conditions must be true:

  1. The case was migrated or the data was imported, and
  2. The original filename is null or empty, and
  3. The object name is null or empty, and
  4. The original doc ID is null or empty, and
  5. The file path contains backslashes.


The fix is to drop a new version of ExportComponents.DLL into the Work Manager folder. The file can be found on at the root of the Patches-HotFixes/5.2.2 folder, labeled

This issue has been resolved in 5.6.