Mobile Forensics Background Knowledge
What is the difference between Computer Forensics and Mobile Phone Forensics?
System Requirements
What Operating Systems are supported by MPE+?
What prerequisites must I install manually before installing MPE+?
Licensing
How do I move my MPE+ installation to a different computer?
Installing & Running MPE+
How do I completely uninstall MPE+?
How do I remove the MPE+ Tablet software?
What is the importance of the MPE+ TEMP folder and where should I put it?
How do I change the location of my MPE+ TEMP folder?
MPE+ nFIELD
Where are extracted images and reports from MPE+ nFIELD stored?
Why is my connected drive not visible as a storage destination in MPE+ nFIELD?
How large should my storage destination be for MPE+ nFIELD?
MPE+ Velocitor
How can I obtain an MPE+ Velocitor?
Does the MPE+ Velocitor work on Windows XP?
How can I extract data using the MPE+ Velocitor?
How can I parse data from physical BIN images crated by the MPE+ Velocitor?
Why does the MPE+ Velocitor wizard fail to detect the COM port?
Why does the MPE+ Velocitor wizard fail to detect the chipset?
How do I build a UART connector to use with the MPE+ Velocitor?
Why does the MPE+ Velocitor wizard seem to stall?
Drivers
What drivers are included with MPE+?
How do I modify what drivers are installed?
What do I do if I am unable to download the driver via MPE+?
Do I really need the Physical Acquisition Support files?
What do I do if I am unable to download the Physical Acquisition Support files via MPE+?
Does AccessData provide drivers for every supported phone?
Cables
Why does MPE+ prompt me for different cables than the ones included in my cable pack?
Can I use OEM cables with MPE+?
Does AccessData provide cables for every supported device?
How do I use the Auxiliary Power Supply Cable?
Phones
What phones/devices are supported by MPE+?
Why aren’t all phones supported by MPE+?/Why can’t MPE+ collect all the data from every phone?
What is the general process for acquiring data from a phone?
SIM Cards
What are the black cards I received in the MPE+ bundle?
What is the process for acquiring data from a SIM card?
How do I create a forensic SIM?
Android Devices
What types of data can MPE+ extract and automatically parse from supported
Android devices (not including supplemental parsers)?
How can I collect logical data from an Android device with MPE+?
How can I collect physical images from Android devices with MPE+?
How can I automatically parse out extra data from an Android physical image?
Which devices can MPE+ Shell Root on its own when performing physical imaging?
Why does MPE+ say "ADB driver not found" when trying to connect?
Does AccessData provide ADB (Android Debug Bridge) drivers for all supported Android phones?
How can I make sure my ADB driver is working?
Can I carve for deleted user data (SMS, call history, contacts, etc.) on an Android device?
Can MPE+ bypass PIN/password/pattern locks on an Android device?
Apple Devices
How can I collect logical data from an iPhone/iPad/iPod Touch with MPE+?
How can I collect physical images from an iPhone/iPad/iPod Touch with MPE+?
How can I parse out data from an Apple physical image?
How can I parse out data from an iTunes backup?
Why does MPE+ allow for fewer extraction categories in iOS 8?
Can MPE extract data from my iOS device if it has an unknown PIN/password?
What is a pairing record and where are they stored?
How can I determine the unique identifier (UDID) of a locked device?
MPE+ fails to connect to Apple devices
In the logical image of my Apple device, all the emails are blank. What causes this?
Why does the DFU wizard keep looping?
How do I get my device out of DFU mode?
What are the .IOS_KEYS files created during physical extractions?
Why can’t FTK display some files in a physical DD image from an Apple device?
Why can’t FTK display some PNG graphics in a physical iOS image even after decryption?
Can I recover deleted data on an iOS device?
BlackBerry Devices
How can I collect logical data from a BlackBerry with MPE+?
How can I automatically parse out data from a BlackBerry IPD/BBB backup?
MPE+ does not properly display the natural previews of files from an encrypted BlackBerry?
How do I extract files from an encrypted SD card?
iDEN Devices
How can I collect logical data from an iDEN device with MPE+?
Windows Mobile Devices
How can I collect logical data from a Windows Mobile device with MPE+?
MPE+ pushes the agent to my phone, but then says it cannot find the device. Why is this happening?
Is Windows Phone OS Supported by MPE+?
General Troubleshooting
Why does MPE+ say my device is not ready or otherwise unable to connect?
Why did MPE+ fail to collect some data from my device?
Why did MPE+ pull all the data off my device when I only selected to acquire the File System?
I told MPE+ to acquire all data from my supported CDMA phone, but the extraction failed?