Problem

Error 1313 when installing the Processing Engine

 

Resolution

  1. Cancel the Processing Engine installer
  2. Open Registry Editor (regedit)
  3. If it exists, delete the value "HKEY_LOCAL_MACHINE\SOFTWARE\AccessData\Products\Common\TempDir"
  4. If it exists, delete the key "HKEY_LOCAL_MACHINE\SOFTWARE\AccessData\PStore\EvidenceProcessor"
  5. If you're installing from expanded installer files rather than an ISO/DVD, delete InstallParameters.ini from the folder containing the installer files
  6. Run the Processing Engine installer again, selecting the proper paths to install to

 

Cause

Based on previous settings, the installer is looking for a location that no longer exists.