Question

What exceptions should be set in anti-malware and other scanning software?

 

Answer

All Products:

  • Product installation folders
  • Processing Temp folder
  • Processing State folder
  • Case folders
  • Evidence folders
  • Database folders

FTK Central:

  • Site Server results folder

Endpoints:

  • Agent folder

 

Overview

If your anti-virus, anti-malware, or other security software modifies/removes any data from the above folders, AccessData products may not work as expected.