Grayed-out icons on Case Explorer and Case Selection--Windows 8.1, 10, or Windows Server 2012 OS : Support Portal

Grayed-out icons on Case Explorer and Case Selection--Windows 8.1, 10, or Windows Server 2012 OS Print

Modified on: Sun, Sep 26, 2021 at 10:07 AM

ISSUE/SYMPTOMS:

The icons are grayed-out on the Case Explorer interface and on the case selection dialog (Case > Open dialog) when running the Summation iBlaze or Summation Enterprise client on a workstation running Windows 8.1, Windows 10, or a terminal server running Windows Server 2012.

CAUSE/DESCRIPTION:
The Summation iBlaze 3.1.0 client and Summation Enterprise 2.7.1 client have not been validated on the following OS's.

Windows 8.1
Windows 10
Windows Server 2012

Anecdotal: Many endusers have reported that running the client in compatibility mode has worked fine. You may attempt to run iBlaze (SW32.exe) or Enterprise (SummSSE.exe) in either of the following compatibility modes:

Windows 7
Windows Vista
Windows XP

APPLIES TO:

Summation iBlaze

Summation Enterprise

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Grayed-out icons on Case Explorer and Case Selection--Windows 8.1, 10, or Windows Server 2012 OS Print

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