Problem
Unable to open attachments in their native software.
Resolution
1. Add all attachments to a label.
2. Create a Native Export Set using this label.
- Export options chosen do not matter, they just need to be exported as a Native.
- Once the export set has finished, the attachments will have a hyperlink.
- The Export Set may be deleted from the Summation PRO Exports List, and the native documents may be deleted from the location in which they were exported. They are no longer needed.
Cause
Attachments are embedded within an email file, therefore there is no Actual File for the hyperlink to reference. Creating a Native Export Set will generate an Actual File reference within Summation PRO that the hyperlink can use.