Support Portal

Question

Where are the various AccessData product logs located by default?

Answer

FTK Central: %PUBLIC%\Documents\AccessData\AccessDataLogs\adgselfhost.txt

FTK Plus: %APPDATA%\Accessdata\Logs\QViewLog.txt

JobMonitor: %APPDATA%\Accessdata\Logs\JobMonitor.txt

FTK/ENT/LAB: %PROGRAMDATA%\AccessData\Products\Forensic Toolkit\<version>

Site Server: %PROGRAMFILES%\AccessData\Site Server\site_server.log

Distributed Processing Manager: <StateFolder>\logs

Processing Logs: <CaseFolder>\Jobs

DBConfig: %PUBLIC%\Documents\AccessData\AccessDataLogs\DatabaseUpgrade.txt

Agent:

On the Agent: https://exterro.freshdesk.com/support/solutions/articles/69000765728-debug-logs-for-the-enterprise-agent

On the Site Server: %PROGRAMFILES%\AccessData\Site Server\AgentLogs