Problem

When trying to use FTK Imager to collect Memory, Imager crashes or the computer "blue screens" and must be rebooted.

 

Resolution

Enter the bios of the machine and look for any setting relating to virtualization and disable it.

In Award Bios it is usually found under Advanced Chipset Settings.

It can sometimes be called "VT," "VT-X," or "AMD-V"

Find this setting and set it to "OFF" or "Disabled."

 

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009876556/original/virt_bios.gif?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T165740Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=7bf454812aae3a1a902a6e1b0fa5b8fdae8b3bdb7d46cceffd1eb1523f13edc2

 

Cause

Virtualization settings in the bios can interfere with FTK Imager's memory acquisition driver causing system blue screens and crashes.