Support Portal

Summation & eDiscovery:

On all machines involved in your setup:

1. Log into Windows using the credentials for your Summation/eDiscovery service account
2. Open the Microsoft Services snap-in (services.msc)
3. If any "AccessData" sevices are marked as Disabled, set their Startup Type to Automatic
4. Copy the downloaded "Summ_eDisco_6.1_SP2.exe" locally to the system
5. Right-click on the Patch EXE and choose "Run as Administrator"
6. Click "Great! Continue" to have all components on that machine patched automatically

eDiscovery only:

There is not a new Site Server for SP2.

On any machines used to access the Summation/eDiscovery Web UI:

1. Clear the IE cache
2. Browse to the Summation/eDiscovery Web UI and log in
3. Click the version information in the top right hand corner and confirm it matches the version numbers below: