When trying to log into FTK Central, you receive a message that your license has expired.



1) Open License Manager and verify when your expiration date is.

2) Click the Refresh Device button to gather the latest information regarding your Licenses. If License Manager still shows that the license is past your expiration date (i.e. still expired), you will need to contact your Exterro sales representative for renewal.

3) If License Manager now shows that your license is not past its expiration date (i.e. not expired), restart the Exterro Self Host service. 

Note: The FTK Central license is named "Insight". In License Manager, highlight that license to see the "ProductType" setting.

Additional note: Please see this article below about how one can view the current status for a license, as defined at the Accessdata Dongle License server.

How to view licenses registered to a security dongle



FTK Central will only check the expiration date once the service starts, and will not check again until the next time they restart.

If your license expired, or was renewed, since the last time the service started, it will not pick up the new expiration date until the service restarts again.