FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10 : Support Portal

FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10 Print

Modified on: Tue, Dec 21, 2021 at 11:51 AM

Problem

When trying to connect a drive to be imaged using a Tableau device, FTK Imager insists on reading the serial number of internal drives instead of the target drive attached to the Tableau.

Resolution

This has been seen happening on systems that had been upgraded from Windows 7 to Windows 10. Reinstalling drivers did not fix it. Only reinstalling Windows 10 from scratch addressed this.

Cause

Something happens in an upgrade from Windows 7 to Windows 10 (and it may happen in other version upgrades) that breaks the way FTK Imager reads from certain write blockers. The only known fix is to reinstall windows from scratch.

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FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10 Print

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