Support Portal

Summation & eDiscovery:

On all machines involved in your setup:

1. Log into Windows using the credentials for your Summation/eDiscovery service account
2. Open the Microsoft Services snap-in (services.msc)
3. If any "AccessData" services are marked as Disabled, set their Startup Type to Automatic
4. Stop the "Distributed Transaction Coordinator" service
5. Copy the downloaded "Summ_eDisco_6.2.0_SP5.exe" locally to the system
6. Right-click on the Patch EXE and choose "Run as Administrator"
7. Click "Great! Continue" to have all components on that machine patched automatically
8. Open the Microsoft Services snap-in (services.msc)
9. Start the "Distributed Transaction Coordinator" service

eDiscovery only:

1. Follow steps 3-14 here to make sure your Site Server and Work Manager certificates are still set correctly.
2. Follow the steps here to make sure your Work Manager collection staging folder is still set correctly.

On any machines used to access the Summation/eDiscovery Web UI:

1. Clear the IE cache
2. Browse to the Summation/eDiscovery Web UI and login
3. Click the version information in the top right-hand corner and confirm it matches the version numbers below: