Support Portal

Problem

Internet Explorer prompts you for credentials when accessing Summation or eDiscovery using Integrated Windows Authentication (IWA), even though you are logged in to the machine as a user with access to Summation/eDiscovery.

Resolution

1. Open Internet Options
   
2. Under the Security tab, select "Local intranet" and click "Sites"
   
3. Click "Advanced"
   
4. Enter the base URL for Summation/eDiscovery (this is typically the web server's Fully Qualified Domain Name) and click "Add"
   
5. Close all dialogs and Internet Explorer
6. If you use a DNS Alias to connect to the web server, do the following on the web server:
   
   1. Open IIS on the web server and go to:
      
          >Sites
              >Default Web Site
                  >ADG.Map.Web
   2. Under the Management heading, double-click "Configuration Editor"
   3. In the Section drop-down, go to:
      system.webServer
          >security
              >authentication
                  >windowsAuthentication
   4. In the From drop-down, select "ApplicationHost.config
   5. Set the "useAppPoolCredentials" setting to True
   6. Click "Apply" in the upper-right
   7. Run an "iisreset"

Cause

Your web server isn't considered part of your Intranet Zone by your browser, so it's unable to pass your Windows credentials directly to Summation/eDiscovery.