Deploying an OS image with FTK pre-installed, cases can no longer be created after hostname changes. : Support Portal

Deploying an OS image with FTK pre-installed, cases can no longer be created after hostname changes. Print

Modified on: Sun, Sep 26, 2021 at 9:44 AM

Problem

I have a classroom/lab environment where I have made a master image of a computer with FTK already installed on it. After deploying the image and changing the host name of the computer, FTK is unable to create cases. If I leave the hostname the same, it works fine.

How can I make it so that FTK will work after I change the hostname?

Resolution

On your master image, install FTK but do not launch FTK and lay down the schema (connect to the database for the first time). Do this after the image has been deployed.

Cause

When FTK connects to the database for the first time, it ties the hostname of the computer to the database. So make sure that the hostname is in it's permanent state before laying down the schema.

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Deploying an OS image with FTK pre-installed, cases can no longer be created after hostname changes. Print

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