Problem

eDiscovery fails to push Agent modules with Enterprise 7.1.0 and newer and/or eDiscovery 7.1.1 SP1 and newer.

 

Symptoms

  • The "[drive]:\Program Files\AccessData\Agent\modules" folder on the target doesn't populate
  • The Site Server log contains one or more occurrences of the error "module pkg did not have any cert to match"
  • eDiscovery can't connect to Agents pushed by Enterprise, even though their Agent Certificates match
  • Enterprise can't connect to Agents pushed by eDiscovery, even though their Agent Certificates match

 

Solution

Enterprise

  1. Download https://drive.google.com/open?id=1HpeAQxmLv4Feus6zbmvtmOjF0Fr_jwp1
  2. Backup and delete the existing contents of "[EnterpriseInstallationFolder]\bin\Agent\modules\Windows\x64"
  3. Extract the contents to "[EnterpriseInstallationFolder]\bin\Agent\modules\Windows\x64"
  4. Attempt to Add Remote Data from the desired target again, making sure to check Install or Update Agent Modules > Modules Only

eDiscovery

  1. Download https://drive.google.com/open?id=1HpeAQxmLv4Feus6zbmvtmOjF0Fr_jwp1
  2. Backup and delete the existing contents of "[SiteServerInstallationFolder]\bin\Agent\modules\Windows\x64"
  3. Extract the contents to "[SiteServerInstallationFolder]\Agent\modules\Windows\x64"
  4. Delete the existing Site Server Results folder
  5. In Site Server Configuration, change the Results folder by adding or removing a trailing slash, then click Apply to rebuild the Site Server Results folder

 

Overview

Enterprise 7.1.0 was released with a new Modules Certificate (adata.p7b), along with new modules that require that Modules Certificate.  eDiscovery 7.1.1 SP1 was also released with the new Modules Certificate, but contains modules that require the old Modules Certificate.  The downloadable package above contains both the old and new modules, allowing our software to push either the old or new modules according to which Modules Certificate is on a given target.

MD5 of new Modules Certificate: 29fabbe5a8a067ce0114b19eacb46ac3

MD5 of old Modules Certificate: 2ae405187b3b126ca897ff35bc4abb2a