Support Portal

On all machines involved in your setup:

1. Log into Windows using the credentials for your Summation/eDiscovery service account
2. Open the Microsoft Services snap-in (services.msc)
3. If any "AccessData" services are marked as Disabled, set their Startup Type to Automatic
4. Copy the downloaded "eDiscovery_7.1.1_SP5.exe" locally to the system
5. Right-click on the Patch EXE and choose "Run as Administrator"
6. Click "Great! Continue"
7. Accept the End User License Agreement
8. Allow the installer to complete to have all components on that machine patched automatically

On any machines used to access the Summation/eDiscovery Web UI:

1. Clear the IE cache
2. Browse to the Summation/eDiscovery Web UI and log in
3. Download and install the new Alternate File Viewer via the dropdown in the top-right
4. Click the version information in the top right hand corner and confirm it matches the version numbers below: