Problem

When attempting to create a load file report, the "options" dialog appears truncated and neither the scroll bars or "resize" button in the lower-right allow a user to see the 'OK' button. See screenshot below for an example.

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875727/original/mceclip1.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T164001Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=0b81df79d28eca48703ce2b8e7274d5285a8aef3cb889be0e283dbb69acb61da

Solution

A "scaling" setting of 125% or higher will cause the effect described above.

Change the Windows "scaling" option and set it to 100%. Then close and reopen FTK.

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875728/original/mceclip0.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T164001Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=67ca4d02bb582375fc3fb09f65436064c03e7a635fa13849f5179253226d543d

 

Overview

High-resolution graphics settings can affect the way FTK scales certain dialogs.

 

Applies To

AD Enterprise

AD Lab

FTK

 

Note: Accessdata Development is tracking this via a problem report id number of 'cri-742'.