Problem

You get Error 500 when accessing the new "Off-Network/Cloud Data" collection interface in Enterprise 7.4.2.

 

Prerequisites

  • Enterprise 7.4.2 connected to MSSQL
  • Chrome, Firefox, or Edge Chromium

 

Solution

  1.  Run the AccessData_eDiscovery_Database_Setup.exe, located in the Forensic Tools BIN folder (typically ":\Program Files\AccessData\Forensic Tools\7.4\bin") to create the "eDiscovery" and "Infrastructure" databases in MSSQL.
  2. If MSSQL is using a named instance and/or on a different machine than Enterprise, do the following:
      1. Navigate to the the Forensic Tools BIN folder.
      2. Open ADG.WeblabSelfHost.exe.Config in a text editor.
      3. Under the connectionStrings section, modify the "Infrastructure" and "eDiscovery" keys, replacing the word "localhost" with your MSSQL connection string.  For example, if my MSSQL server connect string was "SQL02", I'd change the key as shown below:
        SQL02;Initial
          Catalog=Infrastructure;Integrated Security=SSPI;MultipleActiveResultSets=True;App=EntityFramework"
          providerName="System.Data.SqlClient" />
        SQL02;initial 
                  catalog=eDiscovery;Integrated Security=SSPI;MultipleActiveResultSets=True;App=EntityFramework" 
                  providerName="System.Data.SqlClient" />

      4. Save the file.
  3. Restart the AccessData Quin-C Self Host Service service.
  4. In Enterprise, go to Tools > Preferences and confirm the URL to the Quin-C Server is correct.